Warranty and Duration
Our goods come with a six (6) months’ manufacturer warranty against defects commencing from the date of purchase from us (“Warranty Period”). However, you may still be protected under consumer laws beyond the Warranty Period. This warranty against defects does not apply to defects or damage caused by misuse, exposure to liquid or excessive heat, abnormal use, abuse, or defects or damage caused by external events outside of our control. If you discover a fault or manufacturer defect, you must cease using the goods, and if it is within the Warranty Period, you have the right to request repair or replacement of the goods.
Australian Consumer Law
Please note that this Warranty Policy does not impact your rights under the Australian Consumer Law and Regulations. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and item support we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.
Lodging a Warranty Request
To claim under this warranty, you can return the defective goods to us at your expense, together with proof of purchase, within the Warranty Period. You will be asked to provide a description of the defect and your personal details.
• Inspection: We will inspect the returned product. If we determine that the defect is covered by this warranty, we will either carry out suitable repairs or provide a replacement.
• Non-Covered Defects: If the defect is not covered by this warranty, we will provide you with a full explanation. If requested, the goods will be returned to you at your cost.
Please note: If your product is found to be defective and repaired within the Warranty Period, the original Warranty Period will not be extended.
Parts Replacement
In the event of a particular part failing, Little Tacker Toys will supply the required parts free of charge. New parts must be collected from our warehouse. If parts need to be posted, customers will be required to pay for postage.
If the item does not work after replacement parts are installed, the buyer will be responsible for the cost of returning the item to us. Items can either be dropped off at our warehouse or posted to us. Please note that postage costs will not be refunded by Little Tacker Toys.
